Frequently Ask Questions

Once shipped, the average delivery time is 7-15 business days, depending on where in the world you are located. 

The processing time for orders is usually 1-3 business days. We may be running under minor delays due to the high volume of orders we are receiving, so if you do not receive your tracking information within 1-3 days, please do not worry. 

Yes or course! If you would like your order to be refunded, we would be more than happy to provide that for you with no questions asked. 

Yes! If you would like a refund after your order has already shipped, you will need to apply for a return. If you would like to apply for a return, please get in contact with our support team, as we would be more than happy to further assist you.

We accept Visa, Mastercard, American Express, and PayPal.

Yes! We offer shipping to most countries around the world. If you don't know if we offer shipping to your country, please get in contact with our support team as we would be more than happy to let you know.

Easily! Once your order is shipped, you will receive a shipping update email with your tracking number.

You can track your order right on our website. All you need to do is go to our "track your order" page, and insert your order's tracking number. If you can't find the "track your order" page. Click this link here.

Contact us ASAP! If your order comes in damaged in any way, shape, or form, please do not hesitate to contact our support team so we can make it right. 

If you think, or know, you have entered the wrong address, please get in contact with our support team as soon as you can.

If you have entered the wrong address, and realized after your order has been shipped, we will only be able to refund you 50% of your order.

Yes! You can adjust the head of the Sunset Lamp 180°, as well as rotating the base 360°.

If your important question was not answered, please do not hesitate to contact our support team at support@solampstore.com, as we would love to further assist you with anything you need!